Contact Us

We’re here for you: Our team is dedicated to helping you find your perfect piece. You can reach us any day of the week at hello@lunelleatelierjewelry.com. 

Wechat ID: LunelleAtelier

Support Hours (ET):

• Monday – Friday: 3:00 PM – 11:00 PM
• Saturday & Sunday: 10:00 AM – 10:00 PM

Response Time: We usually get back to you within 24–48 business hours—we can’t wait to chat with you!

Helpful Tip for Pre-orders

• If you need to cancel a pre-order within that first 24 hours, please email us with the subject line: URGENT: Pre-order Cancellation #[Order Number] so our team can catch it in time.