Refund policy

Your Satisfaction We want you to love your Lunelle piece. Please check your order upon arrival. Should there be any issues—defects, damage, or the wrong item—simply reach out with a few photos within 48 hours so we can look into it for you immediately. We are here to help and will resolve the matter as quickly as possible.

At Lunelle Atelier Jewelry, we strive for excellence. To support our limited drops and handcrafted pieces, we have specific policies based on the type of item purchased.

1. In-Stock Items:  Returns & Cancellations

  • No Cancellation Window: Orders are processed quickly to ensure fast delivery and cannot be cancelled once placed. 
  • Returns are accepted within 14 days of delivery for eligible items. Items must be unworn and in original condition. 
  • For U.S. returns a flat return shipping fee of $8 will be deducted from refunds. This fee may be waived in select cases.
  • For Canada and international orders, returns are issued as store credit only. Customers are responsible for return shipping.

2. Pre-Order Items: 

Pre-order pieces are made especially for you and typically ship within 2-3 weeks. Orders can be modified or cancelled within 24 hours. After this period, pre-order items are eligible for store credit only. 

3. Final Sale: Customized & Sale Items

  • Ineligible Items: All personalized, customized, and sale items are Final Sale.
  • Exchanges: These items cannot be returned, exchanged, or canceled once production has begun or the order has been processed.

4. Gift Card Policy

  • Final Sale: All purchases of Digital Gift Cards are Final Sale.
  • Return Method: If an item was purchased using a Gift Card, the refund will be issued solely as Store Credit.

How to Start a Return To start a return, contact us at hello@lunelleatelierjewelry.com. We will get back to you within 3 business days. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Important Notes

  • Return Shipping: Once your return request is approved, the item(s) must be shipped back within 5 days. If not shipped within this timeframe, the refund/credit amount will be reduced to 60% of the original purchase price.
  • Packaging: We strongly recommend using the original packaging. We will not issue a full refund/credit for items damaged during return transit due to improper packaging.
  • Return Approval: Items sent back without a prior request to hello@lunelleatelierjewelry.com will not be accepted.

Refunds & Processing

  • Inspection: We will email you once we have received and inspected your return.
  • Timeline: Approved refunds to original payment will be processed accordingly within 10 business days.
  • Bank Delays: Please keep in mind it may take additional time for your financial institution to post the funds.
  • Support: If it has been over 15 business days since approval yet you haven't received the refunds, please feel free to contact us at hello@lunelleatelierjewelry.com.